Coming soon
Blueshift is not released and is not in public beta. The checks below are planned behavior and may change.
Unlock Editing does nothing, or no products appear
Check: Confirm that the planned Mac App Store build can reach StoreKit. If products remain unavailable, the listing or purchase products may not be available yet.
Resolution: Reopen the unlock view and use Restore Purchases when you already own the planned Pro unlock. A product list cannot be fixed from the help site while the app is unreleased.
Save stays disabled
Check: Saving edits is planned to require Blueshift Pro. A protected PDF may also disallow saving or page changes.
Resolution: Unlock Pro when the app is available, then use Save on a writable copy. Check the document permission state when the restriction belongs to the PDF.
Password prompt canceled and I cannot reopen it
Check: The document remains locked after a canceled prompt.
Resolution: Use Enter Password on the document window, or close and reopen the file to request the password again. See Fix a locked PDF.
Copy, print, or page edits are blocked
Check: Inspect Document Information and the PDF permission flags. A PDF can disallow copying, printing, annotations, form filling, or page assembly.
Resolution: Ask the document owner for an editable copy when the restriction is intentional. The planned app honors the PDF’s permissions.
Annotations or form values did not stick after save
Check: Reopen the saved copy and confirm that Save completed. Some annotation types or form fields may not be editable in the planned release.
Resolution: Save to a writable location, verify the document is unlocked, and try one supported annotation or field at a time. Do not use an annotation overlay as secure redaction.
Split or extract failed partway
Check: Confirm that the destination is writable and has enough space. Keep the original PDF while the operation is incomplete.
Resolution: Retry to a new destination after the document is unlocked. Inspect any partial output before removing it, and preserve a backup of the original.
Still stuck?
See Blueshift Support, the FAQ, or contact support. Mention that you are asking about the upcoming release and include your macOS version and the generic symptom.